Panera Bread

Reviews about Panera Bread

• 2 / 5

  By Elisa Strange
  Great food however when taking to go we felt gibbed and let down. My husbands soup was enough for six small spoonfuls and had very little noodles...
  Resulting in the idea that takeout was very poor. But the salads were amazing as usual.
  May 02, 2017
• 4 / 5

  By Jesse Harrell
  Food is good, service is friendly. However, they forgot an ingredient to my salad, and forgot avocado on my wife's sandwich last time. They didn't have much in terms of baked sweets today. Oh and out of quinoa.
  March 11, 2017
• 3 / 5

  By Kathryn Culbertson
  Not sure why/how, but service at Panera seems to be going down hill. It was busy and dinner time, but my order-ahead got messed up, then it took over 20 minutes to re-order and get the food (to go) once we got there. Manager was pleasant and fairly efficient, but I'm going to need to look for an alternative if it takes that long for a fairly simple order.
  October 23, 2016
• 1 / 5

  By Tiffany New-Courtney
  I am a huge fan of Panera as a company, but this store just made Panera lose my business. Which is a total shame, as I have been a huge Panera cheerleader for years.
  
  I had a reward available for a free daily bagel for the entire month. The site allowed me to redeem an award on one day and pick it up on a future day, since redeeming happens at the time of checkout. To avoid multiple trips to Panera in a day, I also ordered my free daily bagel for today this morning. I successfully did this earlier in the week, and I was able to pick up multiple bagels. When I went to pick them up this morning, I was told that I was using the reward improperly, and my Panera rewards card would be cancelled. They "let it slide" last time, but now, instead of just telling me I did it improperly, they said my account would be cancelled. They went straight for the nuclear option. I would have been happy to redeem it in only the appropriate way, if I had only known that I was not doing it in an acceptable manner. I called corporate, and they said that stores cannot cancel reward accounts, just corporate customer service. I called the store manager to let her know that their employee was rude and threatened/lied to me.
  
  So, I was lied to, and I was threatened with rewards card cancellation because of...
  1) something that their online system allowed to happen multiple times.
  2) something that the same store already "let slide" once before.
  
  I will not be going to Panera again, at least not this location. They have lost my frequent business over something as silly as a bagel. This is the only way to ensure that they will not try to impose their wrath upon me again for something so small and trivial.
  August 03, 2016